Overwatch game Jeff Kaplan further proved his kindness after a brief interaction with an irate player on the Overwatch forums.
The incident started with a reply from Kaplan on an angry post on the Overwatch forums. Forum user SharkyMarky submitted a post of “Does Blizzard even play their own gamee??????” at the title, with “Nuff said” as the body. What is usually dismissed as a reaction from a bad game, the post was magnified when Kaplan decided to respond to the post, throwing a shot back.
“We play the game a lot,” Kaplan wrote. “Looking at your profile, I’ve won approximately 800 more games than you have. That’s not counting the daily internal play tests I am in, the time I spent in Alpha and Beta. Did you have a specific question or are you just here trolling?”
The response went quickly viral and made its way to the Overwatch subreddit with a grand majority of commenters praising Kaplan’s response to what many considered to be a “rude” forum post. The story continued as SharkyMarky posted about offering an apology to Kaplan, going through submitting a support ticket and then posting an email that prompted a reply from Kaplan.
“So first, I’m sorry for calling you out publicly on our forums. It was unprofessional and lacked good judgement on my part. To explain (and not excuse) what I did, I was simply feeling worn down at the moment. My team and my company care so much about feedback,” the email reads. “On a personal level, I get frustrated and annoyed when people take ‘shots’ at us without actually stating what their issue is. We get tons of feedback each day that we both agree and disagree with, and we love hearing it. But it’s super demoralizing to us to simply get insulted. To imply that we don’t play our game or that we don’t love our game is just straight up false.”
Along with an apology, Kaplan gifted the player with a year-long subscription of World of Warcraft. When SharkyMarky asked to trade it in with a Widowmaker skin — since they doesn’t play WoW — Kaplan gave SkarkyMarky the skin for free anyways, telling the poster to “be a hero” and gift the code to the WoW forums.